FAQs

Orders of CHF 1,000 or more are delivered free of charge. For orders below this amount, a flat shipping fee of CHF 18.90 applies. Delivery is generally made within 3–5 working days.

New devices are original, factory-sealed products. Refurbished devices have been tested and restored to working order – often with minor cosmetic signs of use. Pre-owned items are used devices in good, functional condition. We provide a 12-month warranty on all three categories.

Yes – if the device is defective or damaged, or if we have accidentally delivered the wrong item to you. In this case, you can return the item within 14 days of receipt. Please contact us at Support@itprofisgroup.ch before returning anything. We do not offer a general right of return for items that do not meet personal preferences.

We provide a 12-month warranty on all our products – whether new, refurbished, or pre-owned.

Yes, certainly. Your order is usually ready for pickup within 1–2 business days. You can find the pickup address and our opening hours directly at checkout.