Refund policy

If a device arrives faulty or damaged, or if we sent you the wrong item, you can return it within 14 days of receipt. Please check your order right after unpacking.

We do not offer a general right of return for items you simply don't want to keep.

Registering a return

Please contact us at Support@itprofisgroup.ch before shipping anything back and briefly describe the fault. We will reply with the next steps. We cannot accept items sent to us without prior arrangement.

Return address (only after prior arrangement): PCWERK / ITProfisgroup GmbH, Stationsstrasse 33, 8306 Brüttisellen, Switzerland

Condition of the return

Please return the device complete – with all accessories, cables and storage media, and in its original packaging where possible. Back up your data beforehand: we cannot accept liability for data loss.

Excluded from return

Software and licences whose activation key has already been redeemed, as well as custom-built and individually configured systems – unless they are faulty.

Refunds

Once the device has reached us and been inspected, we will let you know the outcome. If the return is accepted, we will refund the amount to your original payment method within 10 working days. Depending on your bank or credit card company, the credit may take a few days longer to appear. If more than 15 working days have passed, please contact us at Support@itprofisgroup.ch.

Warranty

Independently of returns, we provide a 12-month warranty on all devices – new, refurbished and second-hand.

This is a translation for your convenience. In case of discrepancies, the German version applies.